The Head of Professional Services will lead all client implementations, solution design, and delivery of Classera's products. The role requires a strong mix of system architecture, project management, and business understanding in EdTech.You will ensure successful onboarding, integrations, and deployments for schools, ministries, and enterprise clients across all regions.
Key Responsibilities
- Lead the Professional Services team (project managers, solution architects, and implementation specialists).
- Oversee end-to-end client implementation: discovery, solution design, configuration, integrations, testing, and go-live.
- Translate client needs into clear technical and functional solutions.
- Design and review solution architecture for LMS/TMS/C-Pay implementations.
- Manage project timelines, risks, and delivery quality across multiple countries.
- Work directly with clients (schools, ministries, universities) to guide adoption and best practices.
- Collaborate with Engineering, Product, and Support to ensure smooth delivery.
- Support Sales with technical proposals, RFP responses, and solution presentations.
Technical Expertise
- Strong understanding of enterprise system architecture and how large-scale platforms are designed, integrated, and deployed.
- Broad knowledge of software engineering principles, SaaS models, cloud environments, data workflows, APIs, and integration patterns.
- Ability to evaluate technical solutions, challenge assumptions, and guide teams toward scalable, secure, and maintainable designs.
- Experience overseeing complex system integrations across multiple products, vendors, and client environments.
- Deep familiarity with implementation methodologies, solution design frameworks, migration strategies, and enterprise delivery best practices.
- Understanding of technology governance, security standards, compliance, and quality assurance processes.
- Ability to translate between technical requirements and business needs, ensuring solutions meet client objectives and operational realities.
- Skilled in reviewing architecture, technical proposals, and solution documents at a high level, without needing daily hands-on coding.
Qualifications
- 8+ years in Professional Services, System Architecture, or Enterprise Solution Delivery.
- Experience delivering large-scale EdTech or enterprise SaaS projects.
- Strong communication, stakeholder management, and customer-facing leadership.
- PMP, Scrum Master, or TOGAF certifications are a plus.
- Fluent in English (Arabic preferred).
