Role
Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets. This role owns the end-to-end loop:
Standards Training Daily Execution QC/Audits Coaching
Continuous Improvement
This is a delivery role. You will build what does not exist, implement it fast, and enforce it with managers on the floor.
Scope
- Multi-site caf operations (17 outlets)
- Heavy field presence (outlets and production where relevant)
- Direct accountability for standardization, discipline, and consistency
Key Responsibilities
1) Standards & SOP System
- Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.
- Create operationally realistic SOPs and build cards for applicable routines.
- Ensure standards are short, visual, executable, and consistently used.
2) Execution System (Checklists & Routines)
- Implement non-negotiable daily/weekly routines across outlets
- Make compliance visible; drive follow-through and accountability.
3) Training & Certification
- Build role-based pathways and certification for all team members.
- Implement assessments and on-floor validation (competence, not attendance).
- Establish retraining and recertification rules for critical standards.
4) QC, Audits & Corrective Actions
- Design and run an audit program: daily manager checks, weekly audits, monthly deep audits.
- Implement corrective action management: assign, track, verify closure, eliminate repeat failures.
- Define critical control points (quality/safety/compliance) and enforce consistently.
5) Program Delivery & Governance
- Pilot in 23 outlets, then rollout in waves across all outlets.
- Establish governance: content ownership, update approvals, scheduled reviews, change logs.
- Run a weekly cadence: scorecards, root-cause actions, and clear escalation.
KPIs (measured weekly)
- On-time checklist completion % by outlet
- Training completion + pass rate by role
- Audit score improvement and reduction in repeat non-compliance
- Time-to-competency for new hires
- Reduction in customer complaints / product inconsistency incidents
Candidate Profile
Must-have
- Multi-site F&B experience ( caf chains / hospitality groups).
- Proven delivery of SOPs, checklists, audits, and training across multiple locations.
- Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).
- Field leadership: can coach, challenge, and enforce standards with outlet managers.
- Strong execution discipline: ships weekly deliverables, closes gaps, follows through.
Nice-to-have
- QA/food safety audit experience and strong hygiene control mindset.
- Experience leading rollout programs (pilot wave deployment).
- Experience operating in GCC/UAE frontline environments.
Working Style
- Field-first. You spend time where the work happens.
- You simplify. You standardize. You enforce.
- You deliver measurable improvement quickly.
How to Apply
Submit your CV and answer:
- What multi-site F&B group did you build standards for, and how many locations
- What operating systems did you implement (SOPs/checklists/audits/training), and what measurable results did you achieve
- Which frontline platform/system did you implement to manage SOPs/training/checklists, and what adoption/compliance results did you drive
- What would you deliver in your first 30 days in this role
