Job Description – Head of Sales (Retail Medical Insurance)
Company: InsuranceMarket.ae
Location: Dubai, UAE
Position Overview
InsuranceMarket.ae is the UAE's leading insurance platform, trusted by thousands of customers and powered by technology, service excellence, and deep market expertise.
We are seeking a hands-on and results-driven Head of Sales – Retail Medical Insurance to lead and scale our high-volume retail medical insurance sales operations. The ideal candidate will have direct, relevant experience in the UAE retail medical insurance line of business, with a proven track record of managing and scaling large retail and call center–led sales teams.
This role requires a strong execution-focused leader who can combine commercial ownership, AI fluency, and data-driven leadership to drive growth, productivity, compliance, and customer experience across a complex retail sales environment.
Key Responsibilities
Strategic & Commercial Leadership
- Develop and execute a data- and AI-enabled retail medical sales strategy aligned with revenue, growth, and profitability targets.
- Leverage advanced analytics and AI-driven insights to improve lead prioritization, conversion rates, and sales forecasting accuracy.
- Translate real-time market intelligence and performance data into actionable sales plans and targets.
- Work closely with Marketing and Digital teams to deploy AI-supported targeting and campaign optimization to improve lead quality, conversion, and retention at scale.
- Build and optimize high-volume retail and advisory-led sales models focused on efficiency, compliance, and service quality.
Large-Scale Sales Operations Management
- Lead and oversee large retail medical insurance sales operations, including call center–driven inbound and outbound sales teams.
- Define and standardize AI-supported sales processes, scripts, lead allocation logic, quality benchmarks, and escalation frameworks.
- Drive operational discipline through data dashboards, predictive KPIs, and structured performance management routines (daily, weekly, monthly).
Talent Acquisition & Development
- Hire, manage, and develop sales managers, team leaders, and frontline medical insurance advisors at scale.
- Embed data-led coaching, AI-enabled training tools, and performance analytics into sales capability development.
- Build a culture of accountability, ethical selling, continuous improvement, and technology adoption.
Collaboration with Internal Teams
- Partner with Marketing to align campaigns, lead funnels, and AI-driven conversion strategies.
- Work closely with Technology and CRM teams to enhance reporting, automation, AI use cases, and sales productivity tools.
- Collaborate with Operations, Customer Service, Finance, Compliance, and HR to ensure seamless policy issuance, renewals, and service delivery.
Sales Operations & Client Experience
- Monitor and optimize key sales metrics including conversion rates, revenue per agent, retention, renewal ratios, and customer satisfaction using AI-enabled dashboards.
- Drive automation and AI initiatives to streamline quotations, documentation, renewals, follow-ups, and cross-sell opportunities.
- Ensure consistent, compliant, and customer-focused sales execution across all channels.
Stakeholder Management & Governance
- Maintain strong relationships with insurance providers and healthcare partners to support competitive pricing, coverage, and innovation.
- Ensure strict adherence to DHA regulations, company policies, and ethical sales standards, supported by data-led controls and reporting.
- Present clear, AI-supported and data-backed performance insights and recommendations to senior leadership.
Qualifications & Experience
- 10–15 years of sales leadership experience, with significant experience managing large retail or call center–driven sales operations.
- Direct and recent experience in UAE Retail Medical Insurance is mandatory.
- Proven ability to scale sales teams and drive productivity using data, analytics, and technology-enabled processes.
- Strong understanding of UAE medical insurance products, customer journeys, and regulatory requirements.
- Demonstrated exposure to AI tools, CRM analytics, automation platforms, and digital sales transformation initiatives.
- Bachelor's degree required; MBA or equivalent preferred.
Key Competencies
- Retail and call center sales leadership
- AI fluency and data-driven leadership
- Performance analytics and sales optimization
- Large-team management and execution excellence
- Deep UAE retail medical insurance domain knowledge
- Strong stakeholder and cross-functional collaboration
- High integrity, compliance focus, and operational discipline
