About the client:
A prominent Dubai government entity
Position: Head of Section - Patient Experience
Location: Dubai, United Arab Emirates
Role Summary:
Ensure patients have a smooth and positive experience at every stage of their healthcare journey by meeting their needs, improving services, and making care easier and more efficient.
Responsibilities:
- Develop and ensure services that anticipate patients needs.
- Ensure the implementation of digital and real-time services for patients and the adoption of digital identity for all the organization's services, while providing comprehensive patient support.
- Collaborate closely with the digital and other departments to minimize patient data requirements, fostering connections with databases from other government entities.
- Oversee the day-to-day operations of the service desks, ensuring all incidents and patients are managed effectively.
- Ensure front desks are properly staffed and equipped to handle high patient flows across all shifts, including weekends and holidays.
- Other related tasks as assigned.
Qualifications
- Bachelor's Degree in Healthcare Administration, Nursing, or a related field
- At least 8 years of experience managing a 24/7 front desk operation in a high-pressure environment.
- Deep understanding of healthcare systems, patient engagement, and process improvement methodologies.
- Computer literate in using Excel, Word, Access, etc. Knowledge of Salama will be highly valuable.
- Must have a UAE family book
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