ADA is Hiring !!
Abu Dhabi Aviation (ADA) is seeking an experienced Head of Strategic Accounts & Contract Performance to maximize the long-term commercial value of our strategic customer portfolio throughout the post-award contract lifecycle.
Reporting as the commercial owner of assigned strategic accounts, you will be responsible for driving contract performance, customer satisfaction, commercial governance, renewals, and business growth while establishing a robust contract management framework across the organization.
Working closely with Operations, Flight Operations, Maintenance, Engineering, CAMO, Finance, Legal, Procurement, HR, and Quality, you will ensure customer commitments are delivered while protecting ADA's commercial interests and identifying opportunities to improve profitability, retention, and long-term partnerships.
Key Responsibilities:
Strategic Account Leadership
- Own and manage strategic customer relationships following contract award.
- Develop and execute Strategic Account Plans.
- Build executive-level customer relationships and lead business reviews.
- Identify growth opportunities and promote long-term customer partnerships.
Contract Governance & Management
- Act as the commercial custodian of strategic contracts throughout their lifecycle.
- Ensure effective management of contract scope, obligations, KPIs, SLAs, amendments, claims, risks, and renewals.
- Maintain contract governance processes and contractual obligations registers.
- Monitor contractual compliance and support stakeholders in interpreting contract requirements.
Contract & Commercial Performance
- Monitor revenue, profitability, margins, and commercial exposure.
- Track contract performance against agreed KPIs and service levels.
- Lead performance reviews, commercial forecasting, and risk mitigation activities.
- Prepare management dashboards and performance reports.
Customer Relationship Management
- Maintain regular engagement with key customer stakeholders.
- Conduct Quarterly Business Reviews and customer governance meetings.
- Drive customer satisfaction and resolve commercial issues effectively.
Renewals & Business Growth
- Lead contract renewals, amendments, and commercial negotiations.
- Identify opportunities for contract extensions, expanded services, fleet growth, and scope enhancement.
- Support Business Development initiatives within existing accounts.
Claims & Dispute Resolution
- Manage commercial claims and dispute resolution activities.
- Support legal negotiations while protecting ADA's contractual and commercial interests.
Ideal Candidate Will Have
- Bachelor's Degree in Business Administration, Aviation Management, Engineering, Law, or a related discipline.
- Minimum 10 years experience in Commercial Management, Strategic Account Management, or Contract Management.
- Experience within aviation, aerospace, defence, or complex technical service industries.
- Proven success managing high-value, long-term service contracts and strategic customer relationships.
- Strong expertise in commercial negotiations, contract governance, risk management, and contract lifecycle management.
- Excellent financial and commercial acumen with the ability to drive profitability and business growth.
- Outstanding stakeholder management, communication, influencing, and relationship-building skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- A customer-focused mindset with the ability to lead cross-functional teams and deliver continuous improvement.
