A leading banking group is seeking a highly experienced Head of Strategy to drive operational excellence, service innovation, and transformation across the group's Consumer Banking. This is a senior leadership role that sits at the centre of Consumer Banking's strategic roadmap, transformation agenda, and long-term vision.
Strategy Leadership for Consumer & Commercial Banking
- Lead the overall strategy for Retail/Consumer and Commercial (SME/Business Banking) segments.
- Develop multi-year strategic plans covering segmentation, customer experience, commercial priorities, and digital evolution.
- Evaluate market trends, customer behavior shifts, and competitor movements to advise the DCEO.
Transformation & Operating Model Modernization
- Drive large-scale transformation programs across multiple countries.
- Modernize processes, operating models, and front-line empowerment.
- Oversee CRM, BPM, and functional automation initiatives.
- Support the evolution of digital banking, payments, and customer journeys.
Cross-Functional Alignment
Work with leaders across:
- Credit
- Finance & Network
- Digital Banking
- Customer Care
- Transformation / Operations
- Segmentation & Sales
- Wealth & Private Banking
Ensure alignment to the bank's strategic roadmap and future-state vision.
Multi-Country Strategic Impact
- Support different markets in implementing the Consumer strategy.
- Guide network optimization (branch mergers, ATM strategy).
- Ensure consistent KPIs, segmentation strategy, and customer experience across countries.
Senior Leadership Advisory
- Act as a key thought partner to the DCEO.
- Provide insights, strategic recommendations, and scenario planning.
- Help shape the next phase of the Consumer Bank's evolution.
Qualifications & Experience
- Bachelor's degree in Business, Finance, Operations, or related field; Master's preferred.
- 1018+ years of experience in Strategy or Transformation within the banking sector.
- Strong strategy & transformation experience in Retail/Consumer or Commercial banking.
- A forward-looking, customer-centric mindset
- Proven success leading large teams and overseeing multi-country or group-level strategy.
- Excellent communication, executive stakeholder management, and change leadership skills.
Why Join Them
- Leadership opportunity to shape and scale a high-impact function across a leading banking group.
- Transform legacy operations into a modern, digital, service-driven environment.
- Competitive leadership compensation package and long-term growth potential.
Interested candidates are invited to submit their CV to [Confidential Information]
*Only shortlisted candidates will be contacted*
