Head of Technical Service Operations

• Head of Service – Middle East
• Location: UAE
• Reports to: Managing Director

Key Responsibilities

• Lead and manage service operations across the Middle East.
• Drive service performance, efficiency, profitability, and customer satisfaction.
• Manage service planning, scheduling, and delivery.
• Lead and develop the service team.
• Manage key customer accounts and escalated service issues.

Requirements

• Proven experience in Service Management / Service Operations leadership.
• Strong people-management and team-development capability.
• Experience managing budgets, revenue, margins, KPIs, and performance targets.
• Strong customer-service and commercial orientation.
• Degree in Engineering, Science, or related discipline.
• Strong communication, problem-solving, and stakeholder-management skills.

Skills

• Service Management
• Service Operations
• Field Service
• Technical Service
• After-Sales Service
• Service Delivery
• Service Strategy
• Customer Service
• Customer Experience
• P&L Management
• Revenue Management
• Gross Margin
• Budget Management
• KPI Management
• Service Contracts
• Key Account Management
• Team Leadership
• People Management
• Technical Support
• Warranty Management
• Continuous Improvement
• Operational Excellence
• Stakeholder Management
• Commercial Management

Job Titles

• Head of Service
• Head of Service Operations
• Regional Service Manager
• Regional Head of Service
• Service Operations Manager
• After-Sales Service Manager
• Technical Service Manager
• Field Service Manager