Perform Operations transactions (Cash & Non Cash) in a timely and accurate manner
Handle, serve, and provide operational services to clients to ensure high quality of service to meet clients satisfaction within Bank's procedures & policies.
Ensure adherence to branch and regulator policies, recommendations and CBE regulations.
Responsible to handle the various operations transaction in accuracy and efficiency as per bank procedures.
Handle customer queries & complaints & escalate as appropriate.
Encourage and educate clients to use ATM machines, I Net & any other product.
Handle client's requests efficiently, promptly as per Bank's procedures.
Follow-up the execution of clients instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner.
