Head Waiter

JOB OVERVIEW

The Head Waiter is responsible to lead the front-of-house team and ensure exceptional customer service in the restaurant. This job is responsible for overseeing the dining room operations, coordinating the service staff, and ensuring a seamless and enjoyable dining experience for guests.

KEY DUTIES AND RESPONSIBILITIES

• Supervise and coordinate the activities of the wait staff to ensure efficient and smooth service during service hours.
• Assign sections and tables to wait staff, ensuring equal distribution of workload and optimal service coverage.
• Oversee table set-up and arrangement, ensuring a clean and well-presented dining area.
• Monitor table turnover and ensure timely seating of guests while maintaining high service standards.
• Greet guests warmly, guide them to their tables, and provide information about the menu and daily specials.
• Ensure that guests&apos needs and requests are promptly addressed and resolve any complaints or issues in a professional manner.
• Maintain a friendly and attentive demeanor, engaging with guests to create a positive and memorable dining experience.
• Monitor guest satisfaction, gather feedback, and take appropriate actions to enhance service quality.
• Train and mentor new and existing wait staff on service standards, menu knowledge, and customer interaction.
• Provide ongoing coaching and feedback to ensure the development of the service team.
• Foster a positive work environment that promotes teamwork, professionalism, and excellent customer service.
• Conduct performance evaluations and assist in the identification of training needs and opportunities for improvement.
• Maintain a visible presence on the dining floor, monitoring service flow, and ensuring the smooth.
• Coordinate with the kitchen staff to ensure the timely and accurate delivery of food and beverages. Oversee the handling of reservations, walk-ins, and seating arrangements to optimize table turnover and guest satisfaction.
• Monitor cleanliness and organization of the dining area, ensuring adherence to health and safety standards.
• Prepare reports on key performance indicators, such as guest counts, table turnover, and customer feedback.
• Handle cash transactions and reconcile receipts at the end of each shift, ensuring accuracy and adherence to financial procedures.
• Uphold company values throughout business practices and utilize sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTS

• Minimum of 2 years of experience in a fine dining restaurant setting
• Prior experience in an Italian restaurant is mandatory