Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We are seeking passionate and service-driven Head Waiters & Head Waitresses to join our award-winning Lifestyle Dining brands e.g. SUSHISAMBA, Signor Sassi, L'AMO.
As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality.
Key Responsibilities
- Lead your section during service while ensuring exceptional guest satisfaction and seamless operations.
- Deliver warm, engaging, and personalized service to every guest.
- Supervise and support Waiters and Commis Waiters throughout the shift.
- Demonstrate excellent knowledge of the menu, beverages, cocktails, sake, and wine to confidently recommend and upsell.
- Handle VIP guests and resolve guest concerns professionally and efficiently.
- Maintain SUSHISAMBA's luxury service standards, grooming, and attention to detail.
- Work closely with Restaurant Managers and the kitchen team to ensure smooth service execution.
Ideal Candidate
- Minimum 2–3 years experience as a Head Waiter or Senior Waiter in internationally recognized luxury lifestyle dining brands, premium restaurants. Previous international experience is highly preferred.
- Strong knowledge of food, wine, cocktails, sake, and premium guest service.
- Proven experience in high-volume, fast-paced restaurant operations.
- Excellent communication skills in English; additional languages e.g. Russian, Italian, Spanish, are an advantage.
- Strong customer service and upselling skills.
- A positive, energetic, and guest-focused personality with a passion for luxury hospitality.
