Head Waiter/Waitress

Summary

• Supervise and coordinate the activities of waitstaff to ensure smooth service.
• Greet guests, take special requests, and ensure high customer satisfaction.
• Train new staff on service standards and restaurant policies.
• Monitor table settings, cleanliness, and compliance with health regulations.
• Handle guest complaints and resolve issues promptly and professionally.

Qualifications

• High school diploma or equivalent hospitality certification is a plus.
• Proven experience as a head waiter or in a supervisory role in food service.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure and manage a team effectively.
• Knowledge of food safety standards and fine dining etiquette.