High Value Merchants Manager - KSA Market

About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service. In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

Role Overview

As a High Value Merchants Manager at Taager.com, you will be responsible for managing and growing relationships with our top merchants in the Saudi market. You’ll act as a main point of contact for these merchants, support them with insights and solutions, and lead a team to help them grow and succeed on the platform.

Key Responsibilities:

• Lead and mentor a team of Key Account Managers focused on high-value merchant portfolios in KSA.
• Set and track team KPIs, ensuring high performance and accountability.
• Provide coaching, development, and strategic guidance to team members.
• Align team efforts with Taager’s broader KSA growth plans and commercial goals.
• Own and implement the merchant growth roadmap for HVM in the KSA market.
• Analyze merchant data at scale to identify growth opportunities and challenges.
• Oversee development of tailored strategies for high-impact merchants.
• Collaborate with marketplace, commercial, and operations teams to unlock cross-functional growth opportunities.
• Monitor merchant and SKU-level profitability across the team’s portfolio.

• Identify margin improvement opportunities via pricing optimization and sales uplift.
• Drive performance management frameworks to track and enhance merchant success.
• Lead strategic communications with key merchants, including business reviews, planning sessions, and joint growth initiatives.
• Act as an escalation point and trusted partner for critical merchant concerns.
• Ensure merchant feedback and requirements are relayed to internal teams (tech, ops, logistics, finance) for fast resolution.
• Foster long-term merchant engagement through proactive relationship building and strategic alignment.

Qualifications

• 3-5 years of experience in key account management, merchant success, or commercial roles within e-commerce or marketplace platforms.
• Previous experience managing a team is required. Minimum 1 year of experience in a management role.
• Strong knowledge of the KSA market.
• Bachelor’s degree in Business, Marketing, Economics, or a related field.