Home Orientation Officer

Job Purpose

The Home Orientation Coordinator plays a critical operational and logistical support role within the Home Orientation team, enabling the Home Orientation Executives to deliver a high-quality, customer-centric handover experience to unit owners across multiple communities.

Where the Home Orientation Executive owns the direct customer-facing handover delivery, this role sits behind the journey, ensuring that every unit, every community, and every site is fully prepared, stocked, scheduled, and serviced ahead of the customer's arrival.

The role acts as the operational engine of the team, with responsibility for cleaning sign-offs, materials management, scheduling, multi-community coverage, reporting, and procurement coordination.

Roles, Responsibilities, Duties:

1. Site Operations & Quality Sign-Off

Manage onsite cleaning checks and sign off on work completion certificates across multiple communities, ensuring all units meet Aldar's quality and handover-readiness standards.

Visit a minimum of 2–4 communities per week to verify readiness, troubleshoot issues onsite, and provide real-time updates to the team.

Conduct site-based inspections to confirm that pre-orientation activities are completed in line with schedules.

2. Cleaning & Handover Schedule Coordination

Oversee the daily distribution of cleaning schedules to ensure all Handover Cleans are booked and completed within the required timeframes.

Coordinate with cleaning vendors and site teams to address scheduling conflicts, delays, or quality issues, escalating to the line manager where required.

3. Stock & Materials Management

Conduct regular stock checks for Home Orientation and Key Handover materials across all active communities.

Maintain accurate stock reports and replenishment trackers, ensuring no community runs short of materials ahead of scheduled orientations.

Coordinate the safe transportation of materials between communities, including the use of personal vehicle where required.

4. Workflow Planning & Site Visit Management

Manage the 6-month advance workflow plan provided by the line manager, ensuring timely execution of all scheduled handover activities.

Plan and coordinate site visits in alignment with workflow milestones, prioritizing communities with the highest near-term handover volume.

Maintain a live workflow tracker visible to the wider team.

5. Reporting, Tracking & Documentation

Demonstrate strong proficiency in Excel and PowerPoint to produce regular reports, dashboards, and presentations on cleaning readiness, stock levels, scheduling performance, and NPS / CX findings.

Maintain an action plan tracker for NPS and Customer Experience findings, and present updates during one-to-one meetings.

Prepare upcoming community fact sheets to support customer communication and team readiness.

Track and document weekly one-to-one meetings and provide progress updates to the line manager.

6. Procurement & Financial Coordination

Manage outstanding Purchase Orders (POs) and follow through with Finance and suppliers until payment is confirmed.

Maintain accurate PO records and supplier follow-up logs.

7. Team & Training Support

Provide ad-hoc support to the Home Orientation team as required, stepping in to support handover-related activities during peak periods.

Utilize AI tools (e.g., ChatGPT, Microsoft Copilot, Claude automation platforms) to support the development of training materials and knowledge resources for the Home Orientation team.

Identify opportunities to streamline administrative workflows through digital and AI-driven tools.

Experience and Skills:

• Exceptional Organization & Proactive, Field-Ready Mindset Comfortable splitting time between office and site.
• Clear written and verbal communication, with the ability to produce polished reports
• Advanced Microsoft Excel skills
• AI Tools Proficiency

Qualification:

Bachelor's degree in business administration, Real Estate, Hospitality Management, or a related field.

Minimum 3 to 4 years of experience in an operations support role.

Prior experience in UAE real estate, property handover, or community management is a strong advantage.