Hospitality Account - Customer Service

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This is a full-time, on-site role for a Customer Service Representative with the Hospitality Account team at Teleperformance. The position is based in New Cairo. Responsibilities include addressing customer inquiries, providing excellent customer service, ensuring customer satisfaction, managing customer interactions over the phone, and resolving issues efficiently. The role requires maintaining professionalism and adhering to company policies while delivering high-quality support to enhance the overall customer experience.

• Proficiency in Customer Service, Customer Support, and fostering Customer Satisfaction.
• Strong understanding of Customer Experience management and delivering professional support.
• Excellent Phone Etiquette and clear communication skills.
• Ability to handle customer inquiries with empathy and efficiency.
• Problem-solving capabilities and a proactive approach to addressing customer needs.
• Fluency in spoken and written English; additional languages are an advantage.
• Previous experience in the hospitality or customer service industry is preferred.