Hostess

How you will make an impact (Key responsibilities) :

1. Guest Reception & Seating

. Greet guests warmly upon arrival and provide a friendly, professional first impression.

. Confirm reservations and manage walk-in guests efficiently.

. Escort guests to their tables and present menus promptly.

. Maintain an organized seating chart to optimize table turnover and guest flow.

2. Reservation & Queue Management

. Handle phone calls and online reservations accurately.

. Update and monitor reservation systems to avoid overbooking.

. Communicate estimated wait times to guests and manage waiting lists effectively.

. Coordinate with service staff to ensure timely table readiness.

3. Customer Service & Experience

. Respond to guest inquiries and provide accurate information about menu, specials, and services.

. Address guest concerns or complaints promptly and escalate when necessary.

. Ensure guests feel valued and comfortable throughout their visit.

. Assist in creating a welcoming atmosphere that reflects brand standards.

4. Operational Support

. Maintain cleanliness and organization of the reception and waiting areas.

. Collaborate with servers and kitchen staff to ensure smooth operations.

. Monitor dining area for guest needs and assist with special requests.

. Follow health, safety, and hygiene protocols at all times.

Qualifications & Skills

. High school diploma or equivalent, hospitality or customer service experience preferred.

. Strong communication and interpersonal skills with a friendly, professional demeanor.

. Ability to multitask and manage reservations efficiently in a fast-paced environment.

. Proficient in using reservation systems and basic computer applications.

. Excellent organizational skills and attention to detail.

. Flexibility to work evenings, weekends, and holidays as required. . Knowledge of health, safety, and hygiene standards in hospitality settings.