Hostess

How You Will Make An Impact (Key Responsibilities)

• Guest Reception & Seating
  
  

Greet guests warmly upon arrival and provide a friendly, professional first impression.

Confirm reservations and manage walk-in guests efficiently.

Escort guests to their tables and present menus promptly.

Maintain an organized seating chart to optimize table turnover and guest flow.

• Reservation & Queue Management
  
  

Handle phone calls and online reservations accurately.

Update and monitor reservation systems to avoid overbooking.

Communicate estimated wait times to guests and manage waiting lists effectively.

Coordinate with service staff to ensure timely table readiness.

• Customer Service & Experience
  
  

Respond to guest inquiries and provide accurate information about menu, specials, and services.

Address guest concerns or complaints promptly and escalate when necessary.

Ensure guests feel valued and comfortable throughout their visit.

Assist in creating a welcoming atmosphere that reflects brand standards.

• Operational Support
  
  

Maintain cleanliness and organization of the reception and waiting areas.

Collaborate with servers and kitchen staff to ensure smooth operations.

Monitor dining area for guest needs and assist with special requests.

Follow health, safety, and hygiene protocols at all times.

Qualifications & Skills

High school diploma or equivalent, hospitality or customer service experience preferred.

Strong communication and interpersonal skills with a friendly, professional demeanor.

Ability to multitask and manage reservations efficiently in a fast-paced environment.

Proficient in using reservation systems and basic computer applications.

Excellent organizational skills and attention to detail.

Flexibility to work evenings, weekends, and holidays as required. Knowledge of health, safety, and hygiene standards in hospitality settings.