Hostess

2-4 Years

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Early Applicant

Job Description

Job Description

Job Qualifications

Key Responsibilities

Customer Service
Ensure consistent delivery of brand standards and exceptional guest service
Build strong relationships with guests and maintain positive interactions
Handle guest and internal inquiries or concerns professionally and efficiently
Provide excellent service and support to internal departments
Operations
Ensure brand and operational standards are followed at all times
Support outlet operations in a flexible and cooperative manner
Greet and seat guests, present menus, and process bills accurately
Perform cashiering duties including handling cash, credit cards, and daily transactions
Operate the Micros system confidently and follow all finance and cash-handling procedures
Maintain detailed knowledge of all menu items and actively recommend and upsell products
Report and resolve any transaction discrepancies promptly
People & Culture
Support the company's values, culture, and people philosophy
Promote teamwork and a positive working environment
Additional Duties
Follow hotel rules, policies, and safety procedures
Maintain high standards of personal grooming and professional conduct
Participate in trainings and meetings as required
Adapt to operational changes and perform other reasonable duties as assigned