Job Description
Exceptional Hospitality Starts with You
Picture yourself making every guest feel truly welcome. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Hostess, you're not just greeting and seating guests – you're spreading the light and warmth of hospitality by creating a welcoming atmosphere and memorable experiences for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Welcome and delight our guests: Greet every guest warmly and create a friendly, welcoming atmosphere from arrival to departure.
- Manage guest queries: Respond to guest questions and requests in a friendly, timely, and efficient manner to ensure an excellent experience.
- Know the menu and restaurant: Maintain strong knowledge of menu items, products, promotions, and restaurant seating arrangements to confidently assist guests.
- Assist with reservations and seating: Manage seating arrangements efficiently and assist callers courteously, taking accurate messages and passing them to the appropriate person without delay.
- Maintain professional standards: Follow Hilton Grooming Standards, including uniform, cleanliness, and personal hygiene requirements.
- Follow procedures and regulations: Report issues through the correct procedures and comply with hotel security, fire, health, and safety regulations.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The Following Capabilities And Qualifications Would Be Advantageous
- Minimum 2 years experience in Food & Beverage or hospitality
- Strong commitment to guest service
- Excellent grooming and professional standards
- Flexible and a strong team player
- Knowledge of Food Hygiene Regulations
- Cash-handling experience is an advantage
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
