Position Overview
RIKAS Hospitality Group is looking for a warm, professional, and guest-focused Hostess to join our new festive dining concept. The Hostess will be responsible for welcoming guests, managing reservations and seating flow, and ensuring a smooth and memorable arrival experience that reflects the energy and standards of the brand.
This role is ideal for someone with strong communication skills, a polished presentation, and a natural ability to create a welcoming first impression in a fast-paced, high-energy environment.
Key Responsibilities
Guest Welcome & Reception
- Greet and welcome guests in a friendly, professional, and engaging manner.
- Ensure every guest receives a warm first impression of the restaurant.
- Escort guests to their tables in a timely and elegant manner.
- Thank guests upon departure and ensure a positive final interaction.
Reservations & Seating Support
- Assist in managing reservations, walk-ins, and waiting lists.
- Support table allocation and seating arrangements as directed by the Head Hostess or Manager.
- Ensure efficient guest flow to minimize waiting times and optimize seating capacity.
- Update reservation systems accurately and in real time.
Guest Experience
- Provide basic information about the menu, concept, and daily operations when required.
- Assist guests with inquiries, special requests, or seating preferences.
- Maintain a friendly, approachable, and attentive presence at all times.
- Support in handling guest concerns and escalate when necessary.
Operational Support
- Maintain cleanliness and organization of the reception and waiting area.
- Ensure menus, guest materials, and host stand are always well-presented.
- Follow opening and closing procedures for the hostess station.
- Coordinate closely with the service team to ensure smooth operations.
Teamwork & Communication
- Work closely with Head Hostess, service staff, and management.
- Communicate guest flow updates and table status clearly and promptly.
- Support the team during peak hours to ensure smooth operations.
Requirements
- 1–2 years of experience in a hostess or front-of-house role within hospitality.
- Excellent communication and interpersonal skills.
- Strong presentation and grooming standards.
- Ability to remain calm and organized in a fast-paced environment.
- Positive attitude and guest-oriented mindset.
- Basic knowledge of reservation systems is an advantage.
- Fluent in English; additional languages are a plus.
- Flexibility to work evenings, weekends, and holidays.
Preferred Profile
- Friendly, approachable, and naturally welcoming personality.
- Passion for hospitality and guest interaction.
- Strong attention to detail and organizational skills.
- Interest in festive, lifestyle, or upscale dining environments.
