Hostess

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

As a Hostess, you will be responsible for...

Guest Relations & Welcome

• First Impression: Greeting guests warmly and professionally upon arrival and using the guest's name whenever possible.
• Seating Management: Guiding guests to their assigned tables, presenting menus, and introducing the dedicated server.
• Farewell: Bidding farewell to departing guests and actively gathering immediate feedback regarding their experience.

Reservation & Stand Operations

• System Management: Efficiently operating the restaurant's digital reservation system (e.g., OpenTable, SevenRooms).
• Inquiry Handling: Answering calls, processing phone and online bookings, and managing the waitlist during peak operating hours.
• Table Turnover: Coordinating closely with floor supervisors and servers to monitor open tables and optimize seating capacity.

Brand Standards & Up-Selling

• Menu Knowledge: Maintaining thorough knowledge of the food menu, current beverages, and daily or seasonal promotions.
• Grooming: Strictly adhering to the five-star luxury presentation and grooming standards outlined.

What you already have...

• Experience: Minimum of 1 to 2 years of experience as a hostess or guest relations agent within a 4- or 5-star hotel, or a high-end specialty restaurant in the UAE.
• Education: High School Diploma or equivalent; a degree/diploma in Hospitality or Tourism Management is highly advantageous.