Job Description

Role Description The Hotel General Manager at Rapipay Fintech Private Limited will oversee day-to-day hotel operations, including front office, housekeeping, food and beverage, and guest services to ensure a consistently high standard of hospitality. This part-time, hybrid role is based in Abu Dhabi Emirate, United Arab Emirates, with a mix of on-site management and some work-from-home responsibilities for administrative, reporting, and coordination tasks. The role includes managing budgets, revenue targets, and cost controls; supervising staff schedules, training, and performance; and ensuring compliance with local regulations and company policies. The Hotel General Manager will monitor guest satisfaction, handle escalated issues, coordinate with vendors and service providers, and implement service improvements aligned with Rapipay's quality and customer-focused values. Regular reporting to senior leadership, participation in strategic planning for hotel operations, and collaboration across departments are integral aspects of this position.

Qualifications

Demonstrated experience in hotel operations management, including front office, housekeeping, food and beverage, and guest services.
Strong skills in budgeting, revenue management, cost control, and financial reporting for hospitality operations.
Proficiency in staff supervision, team leadership, workforce planning, and performance management.
Ability to maintain high service standards, manage guest feedback, resolve complaints, and drive continuous improvement.
Familiarity with hotel management systems, reservation platforms, and basic office software tools.
Solid understanding of health, safety, and regulatory compliance requirements within the hospitality sector in the UAE.
Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment.
Strong organizational and time-management skills to handle part-time hybrid responsibilities across on-site and remote work.
Bachelor's degree in Hospitality Management, Business Administration, or a related field