Hotel Manager

As the Hotel Manager, you are responsible for bringing Earth Jumeirah to life. You will oversee every aspect of the pre-opening journey, including recruitment, culture building, operational readiness, commercial performance, guest experience, and brand delivery. This role requires a highly visible, hands-on leader who thrives in lifestyle hospitality environments and enjoys building something from the ground up - you will be the on-property custodian of the Earth Hotels philosophy of creating joyful places that inspire people to wake up every day.

The Hotel Manager's scope will include a deep focus on the guest journey, championing service excellence, and management oversight of the rooms division.

Key Job Responsibilities:

• Build and execute the opening critical path, ensuring operational readiness across every department.
• Recruit, onboard, and develop the opening operational team and wider People community
• Create an opening culture that reflects the energy and values of Earth Hotels from day one.
• Lead all hotel departments with a focus on Rooms Division to ensure smooth daily operations and consistent service delivery.
• Create a guest-first environment where every Earthling (team member) feels welcomed, inspired, and connected.
• Maintain exceptional standards across service, cleanliness, presentation, and safety.
• Monitor guest feedback and continuously evolve the experience through innovation and creativity.
• Strive to empower your teams to deliver service that is authentic, non scripted and purposeful.
• Remain highly visible throughout the property, engaging with guests and Peoples daily.
• Drive a culture where the hotel feels alive every day through thoughtful programming and collaborations.
• Manage the hotel's financial performance through budgeting, cost control, and revenue optimization.
• Review financial reports, performance trends, and KPIs, ensuring corrective action is taken when needed.
• Work closely with Sales, Marketing, and Revenue teams to maximize occupancy, ADR, and total revenue.
• Identify new commercial opportunities and partnerships that enhance profitability.
• Recruit, inspire, coach, and develop a high-performing leadership team.
• Build a culture that is collaborative, inclusive, entrepreneurial, and accountable.
• Create a culture of hospitality where Earthlings are proud and incentivized to go the extra mile.
• Ensure strong succession planning and talent development throughout the property.
• Foster an environment where Earthlings feel empowered to contribute ideas and shape the guest experience.
• Partner closely with People & Culture to maintain high engagement and retention.
• Act as the ultimate guardian of the Earth Hotels brand on property.
• Ensure the hotel's design, service style, energy, and experiences consistently reflect the Earth philosophy.
• Challenge traditional hospitality thinking and encourage continuous improvement.
• Drive innovation across operations, guest engagement, technology, and sustainability.
• Build meaningful relationships with local partners, suppliers, government stakeholders, and the wider community.
• Champion sustainable operating practices throughout the hotel.
• Support initiatives that create positive environmental and social impact.
• Position the hotel as a responsible and engaged member of the local community.
• Ensure full compliance with all UAE regulations, licensing requirements, health and safety legislation, and Earth Hotels policies.
• Maintain operational readiness for audits and inspections.
• Oversee emergency procedures, security protocols, and crisis management planning.
• Provide regular operational and commercial updates to ownership and corporate leadership.
• Monitor and report on all key financial, operational, guest satisfaction, and people metrics.
• Represent Earth Hotels professionally within the market and the broader hospitality industry.
• Lead by example and embody the values and culture of the brand.
• Promote a safe, welcoming, and positive environment for Earthlings and Peoples alike.
• Ensure all health, safety, hygiene, and service standards are consistently maintained.
  
  

What we're looking for

• Proven experience in hotel pre-opening - you've lived the ride from empty rooms and blank SOPs to a fully live, buzzing property, and that energy is what gets you out of bed.
• Strong Rooms Division background (Front Office and Guest Relations), with the confidence to lead every Earthling-facing touchpoint with warmth and hustle.
• A genuine guest-first leader who owns the Earthling journey end-to-end, with the hands-on energy suited to an intimate, high-touch property where every detail is felt.
• Broad exposure to overall hotel operations, happy to roll up your sleeves across Food & Beverage, Engineering, Sales and Revenue within a lean, close-knit crew of Peoples.
• Experience within a boutique, lifestyle, or design-led hotel brand is a big plus, alongside a genuine love for Earth Hotels vibrant, good-vibes-only, lifestyle-driven spirit.
• Experience in the GCC region is preferred.