Hotel Manager

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry; you do need to be passionate.

Our promise to you:

- We will respect and value your background and perspectives

- We will work together with integrity

- We will share our incredible pride for job, company and industry

What we ask of you:

- Bring passion to all that you do

- Listen, move fast and think innovatively

- Speak up, have ideas and share them

- Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

Job Overview

• Oversee the overall hotel operations to ensure exceptional guest experience, operational excellence, and financial performance.

• Ensure all hotel activities are conducted in compliance with company policies, brand standards, and Saudi regulatory requirements.

• Provide strong leadership to hotel teams, driving service quality, efficiency, and continuous improvement.

Job Responsibilities

• Manage day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Guest Services.

• Ensure high standards of guest satisfaction by monitoring service quality and addressing guest feedback effectively.

• Implement and maintain hotel operational standards, SOPs, and brand guidelines.

• Monitor hotel financial performance including revenue, cost control, budgeting, and profitability.

• Work closely with Finance to review P&L performance and implement corrective actions where required.

• Lead manpower planning, staff scheduling, and productivity management.

• Recruit, train, coach, and develop hotel teams to ensure high performance and engagement.

• Ensure compliance with Saudi regulations, municipality requirements, health & safety, and food safety standards.

• Coordinate with Sales, Commercial, and Marketing teams to support occupancy, promotions, and revenue initiatives.

• Oversee maintenance, asset management, and operational readiness of hotel facilities.

• Support pre-opening activities, renovations, and new projects when required.

• Prepare and present regular operational and performance reports to senior management.

• Represent the hotel in meetings with airport authorities, partners, and regulatory bodies when required.

• Perform ad-hoc duties as assigned by senior management.

Job Requirements

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field is required.

• Minimum 10–15 years of relevant experience in hotel operations, with at least 5 years in a senior management role.

• Strong knowledge of hotel operations, service standards, and guest experience management.

• Experience in airport hotels or hospitality operations is an advantage.

• Sound financial and commercial acumen with experience managing budgets and P&L.

• Strong leadership, people management, and team development skills.

• Excellent problem-solving, decision-making, and communication abilities.

• Excellent command of spoken and written English; Arabic language skills are mandatory.

• Willingness to work flexible hours and travel within Saudi Arabia as required.