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Accor Plus

Housekeeping Coordinator

Accor Plus
Saudi Arabia
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Job Description

Job Description

  • Coordination & Communication
    • Act as the central communication hub for the housekeeping department.
    • Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
    • Liaise with Engineering and Maintenance for repairs and follow-ups.
    • Communicate guest requests promptly to housekeeping team members.
  • Administrative Duties
    • Maintain accurate housekeeping records, reports, and logs.
    • Update room status in the Property Management System (PMS).
    • Prepare daily assignment sheets for room attendants.
    • Track lost & found items according to hotel policy.
    • Monitor stock levels and supply requisitions.
  • Guest Service
    • Handle internal and external guest requests efficiently and courteously.
    • Ensure VIP rooms and special requests are prepared according to Sofitel standards.
    • Follow up on guest complaints and ensure timely resolution.
  • Operational Support
    • Assist in room allocation and prioritize cleaning schedules.
    • Monitor productivity of room attendants and housekeeping staff.
    • Ensure compliance with cleanliness, hygiene, and luxury brand standards.
    • Support housekeeping supervisors during peak periods.
  • Quality & Standards
    • Ensure adherence to Sofitel luxury service standards and brand guidelines.
    • Maintain confidentiality and professionalism at all times.
    • Assist in implementing departmental SOPs (Standard Operating Procedures)
Qualifications

    • Previous experience in housekeeping or hotel operations (preferred luxury hotel experience).
    • Knowledge of PMS systems (e.g., Opera is a plus).
    • Strong communication and organizational skills.
    • Ability to work under pressure and manage multiple tasks.
    • Good command of English (additional languages are an advantage).
    • Attention to detail and high level of professionalism.
Additional Information

Skills & Competencies

    • Excellent coordination and multitasking ability
    • Strong interpersonal communication
    • Problem-solving skills
    • Time management and prioritization
    • Guest-oriented mind-set
Working Conditions

    • Flexible shifts including weekends and holidays.
    • Office-based with frequent coordination across departments.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Hospitality
Employment Type:
Full time

About Company

Accor Plus

Job ID: 148393217

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Last Updated: 26-05-2026 07:28:08 PM
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