Duties and responsibilities related to the Housekeeping Coordinator role:
Act as the central communication point for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively.
Manage and log all incoming guest requests (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly.
Update the hotel's Property Management System (PMS) in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins.
Coordinate closely with the Front Office to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies.
Liaise with the Engineering department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion.
Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts.
Manage the Lost and Found procedure, including logging, storing, and responding to guest inquiries about lost items.
Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions.
Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
Good problem solving, administrative and interpersonal skills are a must
