Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Housekeeping Coordinator, you're not just ensuring the cleanliness and upkeep of the hotel's public spaces – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Coordinate daily housekeeping operations and support the Executive Housekeeper.
- Update and monitor room status in the OnQ Property Management System.
- Assign housekeeping tasks and communicate room priorities to attendants and supervisors.
- Receive and log guest requests, ensuring timely follow-up and completion.
- Coordinate with the Front Office to prioritize arrivals, departures, VIP rooms, and early check-ins.
- Report maintenance issues to the Engineering Department and follow up until completion.
- Maintain accurate housekeeping records, including lost and found, linen inventory, and daily reports.
- Answer telephone calls and respond professionally to internal and external inquiries.
- Monitor room discrepancies and resolve them in coordination with Front Office.
- Prepare daily productivity, occupancy, and housekeeping reports.
- Ensure compliance with Hilton brand standards, hotel policies, and health and safety procedures.
- Assist with training new team members on housekeeping procedures and the OnQ system when required.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
