Housekeeping Coordinator

. Coordinate daily housekeeping operations and ensure effective communication with all relevant departments.
. Monitor and follow up on room status, room assignments, priorities, and special requests.
. Coordinate guest requests and ensure timely follow-up and closure.
. Maintain accurate records, reports, logs, and departmental documentation.
. Communicate room discrepancies and operational updates with Front Office and relevant departments.
. Coordinate with Engineering regarding maintenance issues and follow up until completion.
. Handle telephone calls, messages, and guest/colleague requests professionally and efficiently.
. Support Team Leaders and Housekeeping management with daily operational requirements.
. Ensure all requests and follow-ups are recorded and actioned within the required timeframe.
. Assist in maintaining departmental standards, procedures, and Andaz service expectations.
. Handle guest information and departmental communication with confidentiality and professionalism.
. Support the team during high occupancy, VIP arrivals, events, and other operationally demanding periods.

. Previous experience in a Housekeeping Coordinator / Desk Coordinator / Housekeeping Office role in a 4- or 5-star hotel.
. Strong communication and coordination skills.
. Good knowledge of hotel operations and housekeeping procedures.
. Excellent organizational and follow-up skills.
. Ability to multitask and prioritize in a fast-paced hotel environment.
. Proficiency in Microsoft Office.
. Professional telephone and interpersonal skills.
. Ability to work effectively as part of a diverse and multicultural team.