Housekeeping Supervisor

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

We are seeking a motivated and detail-oriented Housekeeping Supervisor to lead our housekeeping team and ensure consistently high standards of cleanliness, hygiene, presentation, and guest service.

As a key member of our BOH and FOH team, you will supervise daily operations, inspect guest rooms and public areas, train team members, manage supplies, and promptly resolve housekeeping-related concerns.

Key Responsibilities

• Supervise, motivate, and support housekeeping staff.
• Inspect guest restrooms, corridors, public areas, back-of-house areas, and facilities to ensure they meet company and sanitation standards.
• Ensure rooms are cleaned, maintained, and released on schedules.
• Train new employees and provide ongoing coaching regarding cleaning procedures, guest service, safety, and company policies.
• Monitor staff attendance, grooming, productivity, and work performance.
• Report maintenance problems, damaged items, lost property, and safety hazards to the appropriate department.
• Maintain accurate records of room status, inspections, attendance, supplies, and operational reports.
• Ensure proper use, storage, and labeling of cleaning chemicals and equipment.
• Coordinate with Front Office, Maintenance, Security, and other departments to support smooth daily operations.
• Enforce health, safety, hygiene, and infection-control procedures.
• Perform housekeeping duties when necessary to support the team during busy periods.

Ideal Requirements

• Must have a UAE Driver's license.
• Willing to travel to 2 different outlets if required or if needed.
• High school diploma, GED, or equivalent qualification; hospitality or facilities-management training is an advantage.
• 2-3 years of housekeeping or hospitality experience, with at least one year in a supervisory or team-lead role.
• Experience in a hotel, resort, serviced residence, restaurants, or large commercial property is preferred.
• Strong knowledge of cleaning methods, sanitation procedures, linen handling, housekeeping equipment, and HACCP requirements.
• Excellent leadership, communication, organization, and problem-solving skills.
• Strong attention to detail and a commitment to high cleanliness standards.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Professional appearance and a guest-focused attitude.
• Basic computer skills, including email, scheduling systems, and housekeeping or property-management software.
• Ability to work flexible shifts, including weekends, holidays, early mornings, evenings, and public holidays.
• Ability to stand, walk, bend, lift, and perform housekeeping duties for extended periods and move housekeeping supplies if required.
• Fluent in English. Additional language e.g. Italian, French, Arabic is an advantage.