Operations Coordinator Housekeeping / Venue Operations
Location: Dubai
Experience: 35 Years
Job Overview
We are seeking a proactive Operations Coordinator to support the day-to-day housekeeping and venue operations across multiple event locations. The role involves coordinating manpower, monitoring cleaning standards, managing vendor activities, and ensuring smooth operational delivery during events and daily operations.
The ideal candidate will act as a key link between supervisors, service providers, and management to ensure operational efficiency, compliance with standards, and a high-quality experience for visitors and clients.
Key Responsibilities
Operations & Infrastructure
- Coordinate and monitor housekeeping operations across venue and operational areas.
- Supervise external service providers and ensure cleaning standards are maintained within agreed timelines.
- Investigate service complaints and ensure corrective actions are implemented.
- Conduct inspections and prepare reports on operational and cleaning performance.
- Support contract management activities and coordinate with procurement teams for supplier mobilization.
- Assist management during operational inspections and walkthroughs.
Event Operations
- Coordinate housekeeping manpower deployment for events and daily operations.
- Support event planning by ensuring proper staff allocation and operational readiness.
- Monitor operational performance during events and ensure service standards are maintained.
Vendor & Contract Management
- Coordinate with vendors and service providers to ensure services are delivered as per contractual requirements.
- Participate in performance review meetings with contractors and document action points.
- Follow up with suppliers regarding operational requirements and service delivery.
Reporting & Documentation
- Prepare operational reports, inspection reports, incident reports, and performance reports.
- Maintain records for audits, internal reviews, and quality assurance processes.
- Assist in preparing and maintaining SOPs and operational documentation.
Team Coordination
- Support operational teams to ensure productivity and service quality during events.
- Assist with staff training and development initiatives.
- Communicate operational updates, challenges, and improvements to management.
Stakeholder Coordination
- Coordinate with internal departments, contractors, tenants, exhibitors, and organizers.
- Respond to operational queries and ensure timely issue resolution.
- Support initiatives that improve operational efficiency and customer satisfaction.
Requirements
Education
- High School / Diploma or equivalent qualification.
Experience
- 35 years of experience in housekeeping operations, facility management, hospitality, or venue/event operations.
Skills
- Strong coordination and organizational skills
- Knowledge of housekeeping operations and cleaning standards
- Vendor and contractor coordination experience
- Ability to prepare reports and documentation
- Good communication and interpersonal skills
- Basic computer knowledge (MS Word, Excel, PowerPoint)
Preferred
- Experience in event venues, hotels, convention centres, facility management companies, or large commercial properties.
- Housekeeping or facility management certifications are an advantage.
