About the Role
The Housing Manager shall be responsible to manage the whole residential area and shall be representing the operations on behalf of the DBFOM Contractor.
Responsibilities
- Responsible for management and operations of the complete housing operations and related resources.
- Responsible for setting housing plans, operating procedures and creation of a filing and document tracing system.
- Ensuring a high level of customer satisfaction is met.
- Conduct random and quality checks on the operations.
- Maintain a proper communication between the customers and the housing operations.
- Acting as a conduit between the NEOM Community Management and Housing, Logistics, Help Desk, O&M Teams and other Community related department and vendors.
- Ensuring maintaining a high level of grooming and hygiene of the housing team.
Managing the following functions:
- Key Control
- Lost & Found
- General Administration
- Operations
- Customer Relations
- Housing Management
- Quality Management
- Equipment
- Logistics
Experience:
Minimum 5 years of experience in 5-star Hotels or Resorts or housing services or equivalent.
Preferred Skills
Familiar with computerized solutions including, but not limited to, CAFM, Microsoft office, etc.
Fluent in English (Speaking/Reading/Writing).
