Act as a strategic HR partner to business leaders and employees across Modupay's functions. Drive organizational effectiveness by leading Performance Management cycles, refining HR Policies & Procedures, champion organization-wide engagement initiatives and providing expert Employee Relations support.
As the SPOC for all HR-related matters, this role is pivotal in aligning HR strategies with business objectives, fostering a positive work culture and ensuring compliance across all departments.
Performance Management
- Performance Cycle Management: Lead end-to-end Performance Management cycle, including objectives setting, mid-year reviews, and annual appraisals ensuring alignment with business objectives and timelines.
- Coaching & Guidance: Coach managers and employees on performance-related matters, providing guidance on goal setting, feedback delivery, and individual development plans (IDPs).
- Data-Driven Insights: Analyze performance data to identify trends, gaps, and opportunities, providing actionable insights to leadership for talent development and succession planning.
- Calibration & Fairness: Facilitate calibration sessions to ensure consistency and fairness in performance ratings across departments.
Policies & Procedures
- Policy Development & Refinement: Develop, review, and update HR policies and procedures to ensure they remain current, compliant with local labor law and aligned with Modupay's evolving business needs.
- HR Handbook Management: Own the Employee Handbook ensuring it is accessible, clearly communicated, and consistently applied across the organization.
- Compliance & Risk Mitigation: Partner with Legal and Compliance teams to ensure all HR practices adhere to regulatory requirements, minimizing organizational risk.
- Process Improvement: Continuously assess and improve HR processes for efficiency, automation, and a better employee experience.
Organizational Development (OD)
- Organizational Design: Partner with business leaders on organizational structure reviews, workforce planning, and role rationalization to support scalability and agility.
- Talent Management Support: Collaborate with Talent Acquisition and L&D teams to identify skill gaps, support succession planning, and drive career pathing initiatives.
- Change Management: Support organizational change initiatives by assessing impact, facilitating communication, and guiding employees and managers through transitions.
- Culture & Engagement: Act as a culture champion, driving employee engagement initiatives and fostering an inclusive, high-performance work environment.
Employee Relations & Stakeholder Management
- Single Point of Contact (SPOC): Serve as the primary HR contact for all departments, building trusted advisor relationships with managers and employees.
- Employee Relations Management: Handle complex employee relations cases, including grievances, disciplinary actions, and investigations, ensuring fairness, confidentiality, and compliance.
- Conflict Resolution: Resolve workplace conflicts, promoting a healthy and respectful work environment.
- Advisory Role: Provide day-to-day HR advice and support to managers and employees on a wide range of HR matters.
- Experience: 6-8 years of proven experience as an HR Business Partner, preferably within a corporate, banking, fintech, or fast-paced scaling environment.
- Organizational Development (OD): Solid, hands-on experience in OD initiatives.
- Employee Relations: Deep expertise in managing complex employee relations cases, disciplinary processes, and grievance handling.
- Stakeholder Management: Proven ability to build credible relationships and influence stakeholders at all levels, acting as a trusted SPOC.
- Policy & Process Orientation: Strong experience in drafting, implementing, and refining HR policies and procedures with a keen eye for compliance and operational efficiency.
- Problem-Solving: Proactive mindset with the ability to navigate ambiguity, handle sensitive situations with discretion, and provide practical solutions.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Tech Savvy: Proficiency in SAP and Microsoft Office applications.
