Roles and Responsibilities:
1. Grievance Management
- Act as the first point of contact for employee grievances and workplace concerns.
- Ensure timely, confidential, and fair resolution in line with UAE Labour Law.
- Maintain grievance logs, documentation, and investigation reports.
- Escalate complex or sensitive matters and support disciplinary investigations.
2. Time & Attendance / Timesheet Management
- Manage end-to-end timesheet and attendance processes.
- Ensure timely submission, validation, and approvals via HRMS systems.
- Coordinate with Payroll and Finance for accurate time data.
- Investigate discrepancies and resolve employee queries efficiently.
3. Policies & Procedures
- Support implementation and enforcement of HR policies and SOPs.
- Ensure compliance with UAE Labour Law and internal guidelines.
- Assist in policy drafting, updates, and communication across departments.
- Conduct employee awareness sessions on HR policies and code of conduct.
4. Visa & Immigration (UAE Focus)
- Manage employee lifecycle documentation: visa processing, renewals, cancellations.
- Hands-on experience with visa process and UAE government portals such as:
- MOHRE (Ministry of Human Resources & Emiratisation)
- GDRFA / ICA (Immigration systems)
- JAFZA portal (if handling free zone employees)
- DMCC / DAFZA portals
- Coordinate with PROs, government authorities, and typing centers.
- Ensure compliance with UAE immigration laws and maintain trackers for expiry/renewals.
- Manage Nafis program registrations, tracking, and reporting.
- Coordinate with government entities for audits and reporting requirements.
5. Medical Insurance Administration
- Manage employee medical insurance (enrollment, renewals, deletions).
- Coordinate with insurance providers for claims, approvals, and escalations.
- Support employees with insurance queries and benefits clarification.
- Maintain accurate insurance records and reports.
6. Payroll Support
- Prepare and validate payroll inputs: attendance, leave, overtime, deductions.
- Coordinate with Finance for timely and accurate payroll processing.
- Ensure compliance with WPS (Wage Protection System) requirements.
- Address employee payroll-related queries and resolve discrepancies.
- Process offboarding including exit interviews, clearance, and final settlements.
