Job Purpose
This position is a key point of contact for all HR-related inquiries, ensuring timely and accurate resolution over call or e-mail while maintaining a high level of customer service.
Essential Roles and Responsibilities
- Handle inbound calls / e-mails from employees regarding HR inquiries, such as benefits, payroll, policies, and general HR information.
- Provide clear and concise information in a professional and courteous manner ensuring a clear understanding of HR policies and procedures.
- Document and track employee inquiries and resolutions for record-keeping and analysis.
- Raise emails logs on daily basis.
- Assist new hires during the onboarding process, answering questions and guiding them through necessary paperwork.
- Collaborate with HR team members to ensure a seamless flow of information and consistent support to employees.
Job Requirements
- Bachelor's degree in HR or equivalent.
- Minimum 2 years of proven experience in a call center environment, preferably in HR or customer service.
- Strong verbal and written communication skills.
- Strong knowledge of HR policies, procedures, and UAE Labor Law.
- Problem-solving skills and the ability to think quickly and critically.
- Patience, empathy, and a customer-centric approach.
