Position Overview
The HR Manager will lead the Human Resources function for a single Strategic Business Unit (SBU) within a fast-paced BPO environment, overseeing both strategic and operational HR activities. This role is 75% strategic, focusing on talent management, organizational development, and HR strategy implementation, with 25% dedicated to operational support. The HR Manager will act as a key business partner to leadership, ensuring HR initiatives drive employee engagement, performance, and compliance.
Key Responsibilities
Strategic HR Leadership
- Partner with the SBU CEO and Group HR Director to design and execute the HR strategy aligned with business objectives.
- Develop and implement workforce planning, succession planning, and talent management programs.
- Drive organizational culture, engagement, and change management initiatives.
- Lead HR projects and transformation initiatives, ensuring measurable impact.
Talent Acquisition & Development
- Oversee recruitment strategy to attract top talent in the BPO/service sector.
- Ensure robust onboarding and orientation programs to enhance retention.
- Implement performance management frameworks, including KPIs, competencies, and career development plans.
- Identify training needs and develop learning and development plans in coordination with the Group HR function.
Employee Relations & Compliance
- Serve as the primary point of contact for employee relations, guiding conflict resolution and disciplinary matters.
- Ensure compliance with Egyptian labor law and internal policies.
- Implement HR policies and procedures while ensuring consistent application across the SBU.
Compensation & Benefits
- Lead the design, implementation, and continuous improvement of C&B programs to attract, motivate, and retain talent.
- Conduct salary benchmarking and market analysis to ensure competitive positioning within the BPO/service industry.
- Oversee the annual salary review process, bonus schemes, and incentive programs.
- Develop and manage non-monetary reward programs, including recognition initiatives.
- Ensure compliance with compensation and benefits policies, and recommend adjustments as needed.
- Monitor payroll accuracy, reconcile discrepancies, and coordinate with finance to ensure timely payments.
HR Operations
- Oversee HRIS data accuracy, personnel records, and reporting.
- Supervise the HR Generalist and ensure efficient day-to-day HR operations.
- Prepare HR metrics and dashboards for management review.
Qualifications
- Education: MBA (Human Resources or Business Administration preferred).
- Experience: Minimum 4 years as an HR Manager in the service industry (BPO preferred), based in Egypt.
- Technical Skills: Strong knowledge of all HR functions, HRIS systems, and AI tools.
- Soft Skills: Proven leadership, high communication skills, problem-solving abilities, strategic thinking, and adaptability.
- Language: Excellent command of English and Arabic (written and spoken).
Other Requirements
- Work Location: Cairo (Hybrid US Shift)
- Travel: Up to 10% (International)
- Salary: Competitive
