HR Manager – Site Operations | VXI Egypt (BPO Industry)
Location: Cairo, Egypt
Industry: BPO / Contact Center
Position Summary
The HR Manager – Site Operations is responsible for leading and managing all HR operational functions across the site, ensuring alignment with business objectives, employee engagement strategies, and company policies. The role focuses on driving HR excellence, operational efficiency, employee relations, and workforce support within a dynamic BPO environment.
Key Responsibilities
- Lead and oversee daily HR site operations, ensuring the efficient delivery of HR services and support.
- Act as the primary HR partner for Operations leadership and support functions across the site.
- Manage employee relations matters, including investigations, disciplinary actions, grievances, and conflict resolution.
- Ensure compliance with labor laws, company policies, and internal HR procedures.
- Drive employee engagement initiatives to enhance retention, morale, and workplace culture.
- Partner with Operations and Workforce Management teams to support staffing and organizational needs.
- Oversee performance management processes, including coaching, performance improvement plans, and employee development initiatives.
- Monitor HR metrics, including attrition, absenteeism, retention, and employee engagement trends.
- Support organizational restructuring, promotions, transfers, and workforce changes.
- Ensure smooth onboarding and offboarding processes for employees.
- Lead and develop HR site teams to ensure operational excellence and high-quality HR service delivery.
- Collaborate with Recruitment, Training, Payroll, Finance, and other stakeholders to support business objectives.
- Support internal and external audits while maintaining accurate HR documentation and employee records.
Key Performance Indicators (KPIs)
- Employee Retention & Attrition
- Employee Engagement Scores
- Absenteeism & Attendance Trends
- HR Service Delivery Efficiency
- Compliance & Audit Readiness
- Employee Relations Resolution Timeliness
Qualifications & Requirements
- Bachelor's Degree in Human Resources, Business Administration, or a related field.
- Minimum 5–7 years of experience in HR Operations or HR Management.
- Previous experience within the BPO / Contact Center industry is highly preferred.
- Strong knowledge of labor laws and HR operational practices.
- Proven experience managing employee relations and HR site operations.
- Strong leadership, communication, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
Preferred Qualifications
- Experience supporting large-scale operational sites.
- Exposure to workforce planning and organizational development.
- HR certifications (e.g., SHRM, HRCI, CIPD) are considered a plus.
Core Competencies
- HR Operations Management
- Employee Relations
- Stakeholder Management
- Conflict Resolution
- Employee Engagement
- Performance Management
- Leadership & Team Development
- Problem Solving & Decision Making
Work Environment
- Fast-paced, operationally driven BPO / Contact Center environment.
- Onsite role with extensive interaction and collaboration across Operations, HR, Leadership, and other support functions.
This version has been fully corrected for formatting, grammar, spacing, and typographical errors, making it suitable for posting on LinkedIn, Workday, or any Applicant Tracking System (ATS).
