HR Operations Support Officer

Job Title: HR Operations Support Officer

Reports To: HR Operations Manager

Dotted Line: HR Business Partner - Egypt

Function: Human Resources Operations

Location: Egypt

Grade: TBD

Purpose of the Job

The HR Operations Support Officer is responsible for executing day-to-day HR administrative and operational activities within Egypt, ensuring accurate data management, compliant employee lifecycle transactions, and high-quality service delivery.

The role acts as the operational backbone of country HR - bridging the business, HRBP, Finance, Legal, IT, vendors, and central HR Operations - while proactively improving accuracy, turnaround time, and service quality through disciplined processes and effective use of HR systems and technology.

Key Roles and Responsibilities

A. HR Administration & Data Management

Manage employee records, contracts, and personnel files (hard & soft copies)

Execute all employee lifecycle actions (hire, transfer, renewal, exit) in SuccessFactors, SAP, and D365

Create employee IDs, personnel files, bank letters, and system profiles

Maintain and update employee master data, reporting lines, grades, cost centres, and entities

Conduct routine master data audits and correct discrepancies

B. Payroll, Social Insurance & Statutory Coordination

Prepare and validate payroll inputs:

Attendance, OT, delays, duties, commissions, deductions, allowances

Collect and verify departmental payroll documentation and approvals

Coordinate with Group Payroll, Finance, and Treasury to ensure timely salary payments

Handle social insurance forms (S1, S2, S6), tax submissions, and monthly payments

Track and prevent penalties through proactive follow-up

C. Recruitment & Onboarding Administration

Coordinate recruitment administration for frontline to supervisory roles

Prepare contracts and offers using approved templates and budgets

Coordinate onboarding logistics:

IT access, email, systems

Medical & life insurance

IDs, uniforms, transport, orientation

Track probation confirmations and contract renewals

D. Contingent Workforce (CW) Administration

Coordinate CW hiring, separations, attendance, OT, and payroll with vendors

Validate CW headcount, cost allocation, and invoices

Upload CW invoices and payment requests in D365

Track CW numbers daily in manufacturing and logistics shifts

E. Employee Services, Facilities & Vendor Coordination

Coordinate:

Medical & life insurance additions/removals

Transport buses and meal services

Telecom lines (Vodafone, landlines)

Printing, stationery, uniforms

Manage HR-related vendors, quotations, POs, invoices, and payments

Support events, meetings, Ramadan iftars, and employee engagement logistics

F. Compliance, Audit & Risk Control

Maintain compliance trackers (visas, probation, contracts, renewals, leaves)

Support internal and external audits

Track penalties, investigations, and corrective actions

Flag risks and anomalies proactively to HRBP

G. HR Systems, Reporting & Continuous Improvement

Enter and validate HR transactions within SLA timelines

Generate HR reports (HC, CW, payroll summaries, leave balances, KPIs)

Support AI-enabled checks, automation, and templates to reduce manual errors

Recommend process improvements and simplifications

Key Performance Indicators (KPIs)

Master data accuracy 99.5%

Payroll input accuracy 99%

Zero payroll penalties

HR workflow completion within SLA

Audit findings closed on time

Onboarding completed within 5 working days

Employee service turnaround 3 working days

Decision Rights

Execute routine HR administrative actions within approved processes

Escalate ER, legal, payroll, and policy exceptions

Recommend operational improvements

Maintain confidentiality and compliance at all times

Role Positioning within Operating Model

Strategic Direction: Head of HR / BU Heads

Operational Leadership: HR Business Partner Egypt

Administrative Execution: HR Operations Support Officer

Functional Support: Group HR Operations Manager

Career Path

HR Officer HR Operations Support Officer HRBP / Country HR Manager

Direct Reports (if Any)

None