HR Shared Services Supervisor
HR Shared Services Supervisor
enigma corporationEarly Applicant
- Posted 19 hours ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- PRO & Immigration Services
- Manage end-to-end employee visa applications, renewals, transfers, amendments, and cancellations.
- Coordinate employment permits, medical fitness tests, Emirates ID applications, and residency formalities.
- Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE (where applicable), and other government entities.
- Maintain visa expiry trackers and ensure proactive renewals to avoid penalties or operational disruptions.
- Coordinate employee visa transitions, including bulk transfers to Concentrix sponsorship.
- Handle labour complaints, immigration queries, government notices, and related escalations in coordination with HR and Legal.
- Manage external PRO service providers, ensuring timely processing, cost control, and service quality.
- HR Administration & Employee Services
- Manage employee joining formalities, personnel documentation, and onboarding coordination.
- Maintain accurate employee records, visa documents, employment contracts, and statutory compliance trackers.
- Support employee transfers, exits, final documentation, and visa cancellations.
- Address employee queries related to visas, employment documentation, and government procedures.
- Coordinate with HR, Payroll, Finance, and Operations to ensure smooth employee lifecycle management.
- Governance, Reporting & Compliance
- Ensure compliance with UAE labour laws, immigration regulations, and applicable Free Zone requirements.
- Maintain centralized visa, employee administration, and recruitment dashboards.
- Provide daily, weekly, and monthly updates on pending applications, renewals, employee issues, and service delivery.
- Monitor service-level agreements, proactively identify risks, and implement process improvements.
- Supervise recruitment and PRO activities, ensuring accountability, accurate documentation, and timely resolution of escalations.
- Talent Acquisition & Hiring Support
- Manage end-to-end recruitment for frontline, supervisory, and professional positions across UAE accounts.
- Coordinate hiring requirements, workforce plans, and approved job requisitions with Operations.
- Oversee candidate sourcing, screening, interviews, selection, offer management, and onboarding.
- Ensure recruitment targets and agreed hiring turnaround times are achieved.
- Maintain recruitment trackers, hiring dashboards, and regular progress reporting.
- Identify sourcing challenges and implement strategies to improve recruitment effectiveness.
More Info
Key Skills
Compliance with UAE labour laws
About Company