About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
The Role!
We're looking for great Communication Specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
Job Code :
Non-Budgeted-2025OPER-222
Job Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward all parties at all times
- Assist with challenging client requests or issue escalations as needed
- Acknowledging and resolving complaints
- Communicating and coordinating with colleagues as necessary
- Keeping records of the interactions, transactions, comments, and complaints
- Connecting the hub with CS and our couriers
Job Qualifications
- 3 months to 1 year of experience as a Customer service or similar role [Voice and non voice]
- Familiarity with logistics industry is a plus
- Experience using support tools
- Excellent communication and problem-solving skills
- Patience when handling tough cases from couriers .. etc
- Multi-tasking abilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
