About the Role
MetaComp is seeking a detail-oriented and analytical HR Operations Analyst to support and optimize our people operations across the organization. This role will play a critical part in managing HR processes, maintaining employee data integrity, supporting reporting and analytics, and driving operational efficiency across the employee lifecycle.
The ideal candidate is organized, data-driven, process-oriented, and comfortable working in a fast-paced technology and fintech environment. You will collaborate closely with HR, Finance, Talent Acquisition, and business stakeholders to ensure smooth HR operations while contributing to process improvements and automation initiatives.
Key Responsibilities
HR Operations
- Support day-to-day HR operations across the employee lifecycle, including onboarding, offboarding, employee transfers and changes, visa administration, leave administration, HR data, and documentation management
- Consolidate employee FAQs and maintain and continuously improve HR knowledge articles, SOPs, and internal HR guidance, while supporting the implementation of HR automation initiatives
- Support payroll data preparation, leave administration, benefits coordination, and employee records management
- Maintain HR trackers and support audit, compliance, manpower planning, organizational reporting, and other HR data requirements
- Identify opportunities to establish, streamline, and improve HR operational processes, with a continuous focus on enhancing employee experience
- Support the implementation and optimization of HR systems, automation tools, and process documentation, including SOPs, knowledge articles, and onboarding materials
- Support New Employee Orientation (NEO) and continuously improve the new hire onboarding experience, including orientation coordination, onboarding communications, and system setup tracking
- Partner with cross-functional teams to improve operational efficiency and build scalable HR operations
- Ensure HR operational inquiries and issues are addressed and resolved in a timely manner
Employee Benefits & Engagement
- Coordinate and support the implementation and day-to-day administration of employee benefits, wellness initiatives, and other employee experience programs
- Serve as a point of contact for employee inquiries related to benefits, HR operations, and employee activities, providing timely support throughout the employee lifecycle
- Support internal communications and coordination for employee benefits and activities to improve employee awareness and participation
- Collect employee feedback and continuously identify opportunities to improve the employee experience
HR Project Support
- Participate in and support cross-functional HR initiatives and projects across the employee lifecycle
- Support learning and employee development initiatives, including training coordination, logistics, participation tracking, and feedback collection
- Collaborate with HR stakeholders to continuously improve HR programs, policies, processes, and employee services
Requirements
- Bachelor's degree or above
- 1–4 years of relevant experience in HR Operations, Payroll Operations, HR Analytics, HR Generalist, or other related HR functions
- Strong ability to organize, document, and continuously improve HR content, including knowledge articles, SOPs, onboarding materials, and internal HR guidance
- Strong proficiency in Excel, AI tools, and HR systems
- Strong attention to detail and ability to handle sensitive and confidential information appropriately
- Strong sense of responsibility and a service-oriented mindset, with a genuine interest in supporting employees and continuously improving the employee experience
- Strong interpersonal communication and stakeholder management skills
- Well-organized, proactive, and thoughtful, with strong execution skills and the ability to manage multiple priorities effectively in a fast-paced environment
Preferred Qualifications
- Experience in fintech, technology, startup, or other high-growth environments
- Experience in a Shared Services Center (SSC) or HR Operations environment is preferred
- Experience in developing HR SOPs, process documentation, onboarding materials, and HR knowledge articles is a plus
- Experience in building or establishing HR Operations processes and practices from 0 to 1 is highly preferred
What We Offer
- Opportunity to contribute to a fast-growing and dynamic organization
- Collaborative and fast-paced work environment
- Competitive compensation and benefits package
- Structured career growth and development opportunities
- Customized development pathways based on capability and career aspirations, with opportunities to grow into specialized HR tracks such as HR ops(Global),HR Business Partner (HRBP), Centers of Excellence (COE)
- Exposure to end-to-end HR practices and opportunities to participate in strategic HR initiatives across the organization
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate
