We are seeking an experienced and highly professional HR Manager to lead the complete HR function within an exclusive boutique hotel or palace environment. The ideal candidate will have strong strategic HR expertise and a deep understanding of luxury hospitality, VIP service culture, discretion, and confidentiality.
Key Responsibilities
- Develop and implement the overall HR strategy aligned with the property's luxury positioning and service standards.
- Act as a strategic HR partner to the General Manager and Owner Representative.
- Lead workforce planning, organizational structure, manpower budgeting, and resource planning.
- Manage end-to-end recruitment across all departments while ensuring candidates meet luxury and VIP service standards.
- Develop structured onboarding programs focused on discretion, etiquette, grooming, and service excellence.
- Build talent pipelines for critical and high-touch positions including Butler Services, Guest Relations, and Security.
- Design and implement luxury hospitality training and employee development programs.
- Manage succession planning and high-potential talent development.
- Implement and manage performance management systems across departments.
- Coach department heads on performance evaluation, employee feedback, and development.
- Manage employee relations, including conflict resolution, disciplinary procedures, and grievances.
- Ensure compliance with Qatar labor laws, internal HR policies, and hospitality regulations.
- Oversee payroll coordination, compensation benchmarking, and benefits administration.
- Maintain confidential and secure employee records in accordance with privacy requirements.
- Develop employee engagement initiatives to improve retention, morale, and workplace culture.
- Monitor HR KPIs and provide regular reports and recommendations to senior management.
- Lead HR support during audits, inspections, VIP events, and special occasions.
- Maintain the highest standards of confidentiality when handling VIP and sensitive organizational information.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.
- Master's degree (MBA or equivalent) in Hospitality or a related discipline is highly preferred.
- 8–15 years of progressive HR experience, preferably within luxury hospitality.
- Proven experience in a senior HR management role within a boutique hotel, palace, luxury hotel, or VIP hospitality environment.
- Strong knowledge of HR strategy, workforce planning, recruitment, performance management, employee relations, and HR operations.
- Excellent understanding of luxury hospitality culture and high-touch guest service environments.
- Strong knowledge of Qatar labor laws and HR compliance requirements.
- Exceptional communication, leadership, negotiation, and interpersonal skills.
- High level of professionalism, discretion, confidentiality, and cultural sensitivity.
- Strong executive presence and ability to work effectively with senior leadership and VIP stakeholders.
