Introduction
In this position, individuals are responsible for working with in industrial control systems and its network OT (Operational Technology) network. This will involve setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client's purchased or outsourced technology and business outcome solutions. Individuals in this position are expected to work effectively independently. Implementation Consultants are expected to implement various software solutions for Hexagon customers following the Smart Services Methodology (SSM) standards and process(es). These software solutions include Industrial alarm management and cyber technology and engineering software applications like Automation Integrity, ControlWizard, Cyber Integrity, PlantState Integrity.
Responsibilities
- Works with clients to install and configure Hexagon products both onsite and virtual
- Works with clients to execute the project plan implementing technology, configuring scripts, data collection and processing for the project
- Provides technical support to clients whilst implementing and executing projects
- Conducts training with client on the utilization and administration of Hexagon products
- Constructs and provides project documentation for all assigned projects (i.e., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.
- Tests and troubleshoots functionality of installed systems
- Identifies and documents technical issues to be escalated to product and system integration teams
- Coordinates and submits information to Technical Support in a timely manner for projects
- Maintains a professional demeanor while interfacing with clients
- Provides feedback based on client experiences for product and process improvements
Responsibilities Continued
- Works both independent and among teams to solve problems quickly and effectively
- Works closely with the implementation services team, Technical Support teams, and other relevant team-members to complete installation projects successfully
- Completes project related expense reports and timesheets within a required timeframe
- Adheres to Integrity work processes, quality standards, and deliverable templates
- Adheres to Industrial Control System (ICS) cyber-security best practices and industry standards
- May perform various back-office activities to support and strengthen the services group
- May work on pre-sales activities
- Demonstrates an ability to work independently and problem solve implementation and technology roadblocks quickly
Responsibilities Continued
- Completes project related expense reports and timesheets within a required timeframe
- Completes frequency-determined activity reports (e.g., daily site reports, weekly status updates), per client expectation(s)
- Perform various back-office activities, such as setting up computers and/or networks.
- Implements policies and best-practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
- Interfaces with technical-minded employees and project management teams to suggest strategy and efficiency execution plans for implementation services.
- The Engineer must be prepared to visit customer plant locations daily during project execution. While most sites are located in Qatar, travel within the broader region may also be required.
Expertise Required
- Experience in process control and Industrial Control Systems (ICS) equipment
- Experience in designing, evaluating, advising and implementing software solutions
- Experience in working with and configuring Operating Systems (OS) in a server environment
- Experience with basic networking principles (e.g., IP addressing, network components such as routers, switches etc.)
- Experience in design/create/edit scripts, batch jobs etc.
- Experience of installation and configuration of Microsoft SQL
- Comfortable in network protocols such as Telnet, FTP(s) and HTTP(s)
- Comfortable with networking access control (security control)
- Strong command in Microsoft Office and Power Bi
Education / Qualifications
- Bachelor's degree in engineering or STEM-based technology-related field (e.g., Instrumentation and control system, Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.) and industry experience.
- 7 Years of experience working with Industrial control systems like DCS, ESD, PLC etc..
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcomeas an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
