ABOUT GROUP-IB:
Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity
technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company's DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.
Group-IB's Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.
Each of us can help make the world a safer place. Join us!
ABOUT THE ROLE:
This role combines deep technical expertise with real impact on customers cybersecurity resilience. As part of Group-IB's global delivery team, you will be at the forefront of deploying and maintaining cutting-edge threat detection technologies - Group-IB XDR and Group-IB BEP - across complex enterprise infrastructures. You will directly influence the security posture of major clients by ensuring flawless product operation, leading implementations, and resolving incidents in real time. This position is ideal for those who enjoy hands-on work with modern cybersecurity stacks, servers, network infrastructure, and virtualization platforms, while continuously collaborating with R&D, Product, and Threat Intelligence teams.
YOUR MISSION:
- Deploy and configure Group-IB XDR and Group-IB BEP for enterprise customers (on-premises and hybrid environments).
- Conduct installation, integration, and initial configuration of servers, hypervisors, and network components.
- Perform system diagnostics, troubleshoot hardware and software issues, and ensure platform stability.
- Manage network and email traffic sources (SPAN, TAP, SMTP, O365, Google Mail, etc.) for product integration.
- Collect and analyze logs, traffic captures, and system data to identify and resolve operational issues.
- Support pilots and production rollouts, including remote and on-site assistance.
- Collaborate with Group-IB Product and Development teams to escalate and reproduce complex issues.
- Prepare technical documentation and communicate implementation progress to customers in English.
- Maintain high customer satisfaction by providing timely, professional, and effective technical support.
WHAT SUCCESS LOOKS LIKE:
- Strong hands-on experience with Linux (Arch/Ubuntu) and Windows Server administration.
- Confident understanding of networking fundamentals: TCP/IP, VLANs, SPAN/RSPAN, GRE, VPN, routing, DHCP, DNS, ARP, and TCP flags.
- Practical knowledge of firewalls (iptables, nftables, UFW, Windows Firewall).
- Experience with OpenVPN, WireGuard, and secure remote access configuration.
- Experience with virtualization platforms (ESXi, Hyper-V): VM deployment, networking, and export.
- Proficiency with diagnostic tools (tcpdump, Wireshark, curl, openssl) and log analysis (journalctl, Event Viewer).
- Ability to write and execute scripts in Bash and PowerShell.
- Understanding of email infrastructure: MX records, SPF, DKIM, DMARC, and mail routing. Familiarity with Active Directory, GPO management, and SSH configuration.
- Experience working with issue-tracking systems (JIRA).
- English level: B2 or higher both spoken and written, with confidence in technical communication.
- Native-level proficiency in Arabic (both written and spoken), with strong business and technical communication skills.
Additional requirements:
- Knowledge of microservice vs monolithic application architecture.
- Understanding of IPMI (iDRAC/iLO) and BIOS setup for server provisioning.
- Ability to perform basic hardware replacement (memory, RAID controller, NIC).
- Strong analytical mindset and structured approach to troubleshooting.
- Readiness for occasional business travel to customer sites.
- A passion for cybersecurity and continuous learning in the field of threat detection and response.
Core Competencies:
- Strong problem-solving mindset and attention to detail.
- Ability to structure complex information and communicate it clearly to both technical and non-technical audiences.
- High sense of ownership and accountability for assigned projects.
- Adaptability and composure when working under pressure or during critical incidents. Customer-oriented approach and willingness to go the extra mile to resolve issues.
- Team player with strong collaboration and communication skills.
- Curiosity and continuous drive for professional growth in cybersecurity.
OUR WORK ENVIRONMENT & CULTURE:
- At Group-IB, we believe that employee happiness is fundamental to success. We foster a supportive, inclusive, and dynamic workplace where every team member is empowered to grow. Whether you're aiming to deepen your expertise, step into leadership, explore new departments, or take your career abroad, we provide diverse opportunities for professional development.
- Our team is made up of specialists from around the world who bring deep international expertise and thrive on solving complex challenges. You'll be working with cutting-edge technologies recognized globally by Gartner, IDC, and Forrester, and contributing to projects that span across 60 countries alongside 450+ partners and 500+ clients.
- We take pride in our multicultural, values-driven culturewhere mutual respect, collaboration, and shared goals unite us across borders. And with Group-IB's continued global growth and financial stability, your career trajectory here can accelerate faster than in most traditional environments.
WHAT DO WE OFFER:
- Impactful Work: The opportunity to work on cutting-edge cybersecurity products that genuinely protect organizations from sophisticated threats.
- Dynamic Environment: Join a rapidly growing global company with a vibrant, international culture
- Comprehensive Health Coverage: Your well-being comes first. We offer health insurance to support you when it matters most.
- Certifications & Continuous Learning: Our team holds over 1,000 globally recognized certifications, including CEH, CISSP, OSCP, and more. Through our incentive program, we cover the cost of professional development, because your growth fuels our innovation.
- Meaningful Challenges & Growth Paths: From soft skills development to advanced technical training, a wide range of internal programs help you expand your skill set, and earn recognition and rewards along the way.
- Entrepreneurial spirit is encouraged: We value initiative. Whether it's launching a tech blog, organizing events, building communities, or starting a sports team. Group-IB is a place where bold ideas are supported and celebrated.
