IN_Senior Manager_CLM_RBS_TRS_Bangalore

will be responsible for overseeing the end-to-end implementation of CLM solutions for our customers. This role involves managing project timelines, coordinating with cross-functional teams, ensuring customer satisfaction, and driving the successful deployment of CLM systems. The ideal candidate will have a strong background in project management, contract management, Source to Pay /Lead to Cash transformation, and software implementation

Experience: 9 to 11 years experience in implementing Source to Pay or Contract Management technologies

Location: Pune, Mumbai, Gurgaon, Delhi and Bangalore

Responsibilities

• Work with internal and external stakeholders to track pursuits

• Engage with prospective and existing customers to understand their needs

• Showcase product/solution concepts & offerings via presentations, demos and effective documentation

• Knowhow of the different CLM technologies in the market to share perspectives with the client

• Demonstrated experience in creating businesscase, industry specific decks, conducting client demos and support with proposal creation

Project Management:

• Lead and manage CLM implementation projects from initiation to completion.

• Develop detailed project plans, including timelines, milestones, and resource allocation.

• Monitor project progress andmake adjustmentsas necessary to ensure successful completion.

Customer Engagement:

• Serve as the primary point of contact for customers during the implementation process.

• Conduct regular status meetings with customers to provide updates and address any concerns.

• Ensure customer requirements are accurately captured and met throughout the project.

Team Coordination:

• Coordinate with internal teams, including sales, product development, and support, to ensure seamless project execution.

• Assign tasks to team members and monitor their progress.

• Facilitate communication and collaboration among team members.

Technical Implementation:

• Oversee the configuration and customization of CLM software to meet customer needs.

• Ensure data migration and integration with existing systems are performed accurately.

• Conduct user training sessions and provide ongoing support to customers.

Quality Assurance:

• Implement best practices and standards for CLM implementations.

• Conduct regular quality checks to ensure the solution meets customer expectations.

• Address any issues or defects promptly to maintain project quality.

Documentation and Reporting:

• Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.

• Provide regular updates to senior management on project status and performance.

• Prepare post-implementation reports and conduct project reviews to identify areas for improvement.

Mandatory skill sets

• Excellent customer service and sales skills.

• Experience in presales/sales/solution consulting

• Strong verbal and written communication.

• Excellent phone and presentation skills.