Responsibilities
- Handle inbound calls from Banque Misr customers efficiently and in line with service standards
- Abide by SLAs, including average handling time, to resolve customer requests and complaints
- Manage and retain unsatisfied customers through effective problem-solving and service recovery
- Record, analyze, and escalate customer requests and complaints to enhance service quality
Skills & Competencies
- Performance excellence and accountability
- Collaboration and synergy building
- Agility and resilience in handling diverse situations
- Customer-centric approach with strong communication skills
- Effective time management and prioritization
Qualifications & Experience
- Bachelor's degree or equivalent
- Proficiency in Microsoft Office applications
- Strong command of English (spoken and written)
- Cairo residents
