Inbound Customer support ( Fluent English B2/C1)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in software development and analytics, digital solutions, business operations, customer experience, and support. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The company's success is strongly rooted in its people-focused culture, emphasizing collaboration, growth, and long-term partnerships.

Role Description This is a full-time, on-site Customer Service Specialist role based in Qesm El Maadi. The Customer Service Specialist will handle incoming customer inquiries via phone, email, and chat, providing clear, accurate, and timely information. Daily tasks include resolving issues, documenting interactions, following established procedures, and escalating complex cases when needed. The role focuses on maintaining high customer satisfaction levels, ensuring a positive customer experience, and adhering to professional communication standards. The specialist will also collaborate with internal teams to improve service processes and contribute feedback that enhances overall customer support quality.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle inquiries efficiently and professionally.
• Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building trust and long-term relationships.
• Candidates should possess excellent Phone Etiquette and clear communication skills for handling calls and other customer interactions.
• Relevant qualifications such as prior experience in customer-facing roles, strong problem-solving abilities, and proficiency in English (spoken and written).
• Ability to work on-site in Qesm El Maadi, manage time effectively, use CRM or ticketing systems, and collaborate with cross-functional teams.
• Diploma or bachelor's degree in business, communications, or a related field is preferred, but equivalent experience will be considered.