Job Description:
Location: Dubai (candidates from UAE can only apply)
Experience: 3 to 5 years
Information Security Support Engineer
- Ensure all company laptops and desktops have the required security agents, tools, patches, and endpoint protection solutions installed and functioning properly.
- Perform regular checks on end-user devices to verify compliance with company security policies, standards, and baseline configurations.
- Troubleshoot security-related issues on laptops and desktops, including antivirus, endpoint detection, encryption, data loss prevention, access control, and agent connectivity issues.
- Support IT Helpdesk and end users in resolving endpoint security incidents, vulnerabilities, and configuration gaps in a timely manner.
- Conduct security and privacy awareness sessions for employees to improve understanding of safe computing practices, data protection, phishing risks, and company security requirements.
- Identify weaknesses in existing IT support and endpoint security processes, document gaps, and recommend practical improvements.
- Work closely with business users and IT teams to identify risks and support remediation activities to strengthen the overall security posture.
- Monitor adherence to company security policies within the function and ensure required controls are implemented effectively across end-user devices.
- Assist in maintaining endpoint security compliance reports, audit evidence, asset status updates, and remediation tracking for laptops and desktops.
- Escalate significant security concerns, repeated non-compliance, or unresolved risks to appropriate technical teams and management.
- Interact with senior management and stakeholders to respond to security-related queries, provide updates, and support implementation of security initiatives.
- Promote a strong security culture across the team by encouraging responsible user behavior, proactive risk reporting, and continuous improvement in security practices.
