- Install, configure, and troubleshoot Windows operating systems and business applications.
- Manage user accounts, permissions, and group policies in Active Directory.
- Manage day-to-day operations of servers, networks, and storage systems.
- Track, manage, and audit all hardware and software assets (ITAM) across the organization.
- Execute qualification activities for infrastructure components per GXP and GAMP 5 standards.
- Respond to infrastructure incidents promptly, ensuring MTTR < 2 hours.
- Implement infrastructure security measures, network segmentation, and patch management.
- Ensure 100% completion of scheduled backups and participate in disaster recovery drills.
- Support network connectivity, printers, shared folders, and corporate applications.
- Monitor and maintain IT infrastructure, including servers and network devices.
- Perform routine system maintenance, updates, and patch management.
- Assist in backup and restore operations and verify backup success.
- Install and support endpoint security solutions (e.g., antivirus/EDR).
- Document incidents, solutions, and standard operating procedures (SOPs).
- Escalate complex technical issues to senior IT staff when required.
- Ensure compliance with IT security policies and company standards.
- Participate in IT projects, deployments, and infrastructure upgrades.
- Train and enable end-users on how to effectively utilize core business applications and office productivity tools (e.g., MS Office suite).
- Demonstrate proficiency in AI tools—specifically Microsoft Copilot Pro—and actively educate staff on leveraging AI features across Microsoft Office applications and Microsoft Teams to enhance overall workflow efficiency.
Qualifications, experience and skills required
- Bachelor's degree in computer science, Information Technology, or a related field.
- Years of experience in IT Support or System Administration (2–4 years).
- Good knowledge of Windows 10/11 and Windows Server.
- Basic understanding of Active Directory, DNS, DHCP, and Group Policy.
- Basic networking knowledge (TCP/IP, VLANs, Routing, Switching).
- Familiarity with Microsoft 365 and Outlook.
- Experience with troubleshooting hardware, software, and printer issues.
- Basic knowledge of virtualization technologies (VMware/Hyper-V) is an advantage.
- Basic understanding of backup solutions and cybersecurity concepts is a plus.
- Strong problem-solving and analytical skills.
- Good communication skills and customer-oriented attitude.
- Ability to work independently and as part of a team.
- Good command of written and spoken English.
