Information Technology Help Desk

About us:

Elsewedy Electric: Powering Progress, Empowering People

For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments.

Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.

Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.

This job opportunity is offered by Elsewedy Electric Graduate Development Program

The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching & trainings. 2024 & 2025Graduates are welcomed to apply.

Key Responsibilities:

• Provide first-line technical support and troubleshoot hardware, software, and network issues. Diagnose and resolve technical incidents to minimize operational downtime.
• Monitor and maintain IT systems and network infrastructure.
• Route and escalate complex technical issues to the appropriate support teams or vendors.
• Coordinate with internal teams and third-party providers to ensure timely issue resolution.
• Maintain accurate documentation of incidents, troubleshooting activities, and resolutions.
• Ensure compliance with IT support procedures and service management standards .

Requirements:

• Academic Qualifications: Bachelor's degree in Information Technology or Computer Science.
• Language Proficiency: Fluent in English (spoken and written)
• Years of Experience: 0-2 Years of experience in the same field.
• Computer/Technical Skills: MS Office - IT Infrastructure Support - Hardware & Software Troubleshooting - Network Support - * Incident & Service Request Management