About the Company
Teleperformance is looking for a motivated and tech-savvy IT Help Desk Specialist to join our dynamic IT team. If you are passionate about technology, problem-solving, and providing technical support, this is your opportunity to grow your career within a global leading company.
Responsibilities:
- Provide first-level technical support for employees regarding hardware, software, and network-related issues
- Troubleshoot and resolve IT problems efficiently through phone, email, remote access, or in-person support Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
- Support Microsoft Windows operating systems and Microsoft Office applications Handle user account creation, password resets, access permissions, and email configurations
- Diagnose hardware/software faults and escalate complex issues when needed
- Maintain and monitor IT inventory, systems, and devices
- Respond to help desk tickets and ensure timely issue resolution according to SLA standards
- Assist in onboarding new employees by setting up workstations, systems, and required software
- Document technical issues, troubleshooting steps, and resolutions accurately
- Ensure smooth network connectivity and basic troubleshooting for LAN/Wi-Fi issues
- Perform routine maintenance and updates for systems and devices
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or any related field
- 6 months to 1 year of experience in IT Help Desk, Desktop Support, or Technical Support
Required Skills:
- Good knowledge of Windows OS, Microsoft Office 365, and Outlook
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN
- Familiarity with Active Directory and user management is a plus
- Experience with remote desktop tools and ticketing systems is preferred
- Strong troubleshooting and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Customer-oriented mindset with strong problem-solving abilities
- Good command of English is required
Preferred Skills:
- Experience with remote desktop tools and ticketing systems is preferred
Benefits:
- Competitive salary package
- Medical & social insurance
- Career growth and development opportunities
- Professional and multinational work environment
- Continuous learning and hands-on technical exposure
- Seniority Level
- Entry level
Skills
- Analytical SkillsLocal Area Network (LAN)Computer ScienceCommunicationService-Level
- Agreements (SLA)SAP FIDomain Name System (DNS)Remote DesktopTransmission Control Protocol (TCP)
