Job Title: IT support Intern (Unpaid)
Responsibilities:
- Perform basic problem solving and assistance on various software applications and hardware systems for users
- Serve as the first point of contact for users seeking technical assistance over the Ticketing System.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Identify and suggest possible improvements on procedures
- Performs routine technical assistance and maintenance duties.
- Maintains and updates record keeping system
- Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records.
- Performs miscellaneous job-related duties as assigned.
Requirements and skills
- Working knowledge of MS office products, software installations and IT hardware
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Bachelor's degree or Diploma in IT, Computer Science or relevant field
